Contact Information

We are here to help! Whether you have a question about the PureCold X5, need assistance with your order, or just want to say hello, our team is ready to assist you.

Get in Touch

• Email: marcojoaquin1210@gmail.com (We typically respond within 24 hours).

• Phone & WhatsApp: +34 614 401 135 (For faster support, feel free to send us a WhatsApp message).

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Business Hours

Our customer support team is available during the following hours:

• Monday to Friday: 9:00 AM – 6:00 PM (CET)

• Saturday & Sunday: Closed (but we’ll get back to you first thing on Monday!)

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Quick Tips

• Tracking an Order? If you have already received your tracking number, please allow 2-4 days for the carrier system to update the information.

• Returns? If you wish to return your product, please contact us via email first. Do not send items back to the address on the package without prior authorization.

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Company Details

• Trade Name: PureCold X5

• Location: Santander, Cantabria, Spain.