Kontaktinformationen

Contact Information

We are here to help! Whether you have a question about the PureCold X5, need assistance with your order, or just want to say hello, our team is ready to assist you.

Get in Touch

Business Hours

Our customer support team is available during the following hours:

  • Monday to Friday: 9:00 AM – 6:00 PM (CET)

  • Saturday & Sunday: Closed (but we’ll get back to you first thing on Monday!)

Quick Tips

  • Tracking an Order? If you have already received your tracking number, please allow 2-4 days for the carrier system to update the information.

  • Returns? If you wish to return your product, please contact us via email first. Do not send items back to the address on the package without prior authorization.

Company Details

  • Trade Name: PureCold X5

  • Location: Santander, Cantabria, Spain.